職場中的即時通訊對工作幸福感的影響—時間控制感、情緒耗竭之中介效果

Abstract

本研究基於工作要求—資源模式，旨在探究職場中不同情境的即時通訊對於工作幸福感之影響，以及時間控制感、情緒耗竭在其中的中介效果。本研究採用問卷調查法，以臺灣在職6個月以上，且工作中有使用即時通訊進行工作溝通聯繫之企業員工為研究對象，並採用兩階段問卷發放，總計回收有效問卷547份。研究結果顯示：（1）職場工作相關即時通訊與時間控制感具有正向關係。（2）時間控制感與工作幸福感具有正向關係。（3）時間控制感會中介職場工作相關即時通訊與工作幸福感之間的正向關係。（4）職場過度使用即時通訊與情緒耗竭具有正向關係。（5）情緒耗竭與工作幸福感具有負向關係。（6）情緒耗竭會中介職場過度使用即時通訊與工作幸福感之間的負向關係。最後針對兩種即時通訊情境所帶來的不同結果進行討論，並提出實務建議提供企業做為人力資源管理的參考。Based on the job demands-resources model, this study investigated the impact of instant messaging under different conditions on workplace well-being and the mediating effects of perceived control of time and emotional exhaustion. A questionnaire survey was administered to employees in Taiwan who had been employed for more than six months and used instant messaging for work communication. The survey was conducted in two stages, resulting in 547 valid responses. The results indicated that: (1) work-related instant messaging use was positively related to perceived control of time. (2) perceived control of time was positively related to workplace well-being. (3) perceived control of time mediated the positive relationship between work-related instant messaging use and workplace well-being. (4) excessive instant messaging use at work was positively related to emotional exhaustion. (5) emotional exhaustion was negatively related to workplace well-being. (6) emotional exhaustion mediated the negative relationship between excessive instant messaging use at work and workplace well-being. Finally, the implications of the different outcomes under the two instant messaging conditions were discussed, and practical recommendations were proposed for enterprises to use as references in human resource management.