適性閱讀使用者經驗評量建置

Abstract

為順應知識經濟與科技發展的潮流，減少學生的閱讀困擾，開發符合使用者需求的閱讀輔助工具，本研究及研究團隊（臺灣師範大學華語文與科技研究中心）對「SmartReading—適性閱讀（SR）」網站重新進行了設計。本研究通過使用者經驗問卷（User Experience Questionnaire ，UEQ）對新版SR網站之使用者經驗進行評估，結果顯示SR的使用者經驗處於平均基準線之上，但UEQ無法測量到更多SR的使用者經驗細節，且目前尚未有適合的評量工具。因此，本研究進一步將閱讀機制理論及使用者經驗理論相結合，建置了「適性閱讀使用者經驗量表」。量表經因素分析後萃取出五個構面，依內容特性分別命名為「經驗動機、經驗預期、經驗操作、經驗感受、經驗刺激」。量表經信、效度檢驗後，結果顯示內部一致性良好，且具有良好的建構效度，是一個符合實證的研究模式。本研究進一步對SR使用者經驗設計之心流影響進行了測量，結果顯示：使用者、工具、任務變項均對心流體驗有正向顯著的影響力；心流體驗對心流影響有正向顯著的影響力；使用者、工具、任務三個變項皆透過心流體驗而間接地對心流影響有正向顯著的影響力。綜上所述，新版SR網站在使用者經驗設計領域提供了設計實務之貢獻；量表的建置為使用者經驗研究豐富了評量工具之貢獻；SR使用者經驗設計之心流影響為上述兩項研究提供了實證研究之貢獻。In order to comply with the trend of knowledge economy and technological development, reduce students' reading difficulties, and develop reading aids that meet the needs of users, this research and the Chinese Language and Technology Center (CLTC) redesigned the "SmartReading (SR)" website.This research evaluated the user experience of the new SR website through the User Experience Questionnaire (UEQ). The results showed that the user experience of SR was above the average baseline, but UEQ could not measure more details, and there is currently no suitable evaluation tool. Therefore, this research further combined the reading mechanism theory and the user experience theory to construct the"SmartReading User Experience Scale". After factor analysis, five aspects of the scale were extracted, which were named "Experience Motivation, Experience Expectation, Experience Operation, Experience Feeling, and Experience Stimulation" according to the content characteristics. After the scale was tested for reliability and validity, the results showed that it had good internal consistency and good construct validity. It is an empirical research model.This research further measured the impact of SR user experience design on flow. The results showed that: The"Person, Artifact, and Task " variables all have a positive and significant impact on "Flow Experience "; The "Flow Experience "has a positive impact on "Flow Impact ". The three variables of "Person, Artifact, and Task "all have a positive and significant influence on "Flow Impact "indirectly through "Flow Experience ". To sum up, the new version of SR website has provided design practice contributions in the field of user experience design; The construction of the "SmartReading User ExperienceScale " has enriched the contribution of evaluation tools for user experience research; The flow impact of SR user experience design provides empirical research contributions to the above two researches.